Privacy Policy

 

In accordance with the GPDR Statement, General Data Protection Regulations 2018.

 

OUR PRIVACY STATEMENT:

 

Thank you for choosing to be part of our community at Shake, by Samantha (“Company”, “we”, “us”, “our”). 

 

We are committed to protecting your personal information and your right to privacy. 

 

If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at samantha@shakedancefitness.com. (See  point number 14.)

 

When you visit our website, use our mobile application as the case may be (the “app”) and more generally use any of our services (the “Services”, which include the Website and the App), we appreciate you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our services immediately. 

 

This privacy notice applies to all information collected through our services (which, as described above, includes our Website and App), as well as, any related service, sales, marketing or events.

 

By accessing or using our sites, you consent to this Privacy Policy. We may change, modify, add or remove provisions at any time. This Privacy Policy is incorporated into, and is subject to, our Terms and Conditions.

 

Table of contents:

 

  1. What we do at Shake, by Samantha

  2. Type of information we collect

  3. How/when we collect information

  4. What we do and how we use information

  5. Will your information be shared with anyone?

  6. How do we keep your information safe?

  7. Tracking site visits

  8. How we use cookies

  9. How do we use google maps platform APIs?

  10. How do we handle your social logins?

  11. How long do we keep your information?

  12. What are your privacy rights?

  13. Withdrawing your consent

  14. Privacy policy updates

  15. How can you contact us about this notice?

 

1. WHAT WE DO AT SHAKE, BY SAMANTHA:

 

In short: we collect personal information that you provide to us.

 

  • We collect personal information that you voluntarily provide to us when using our services, express an interest in obtaining information about us or our products and services, when you participate in activities on the services (i.e posting in our online forums/entering competitions), when you register to become a Shake Instructor or otherwise when you contact us.

  • We do not disclose or sell personal data to third parties.

  • We do not disclose personal data to other members of Shake, by Samantha.

  • Use contact numbers and emails for communication, billing, and general information.

  • Collect information through our website www.shakedancefitness.com.

  • Collect and store information through our online e-commerce booking platform. 

  • At Shake we have agreed to the Terms of Use at Wix: https://www.wix.com/about/terms-of-use and we follow their privacy policy as seen at: https://www.wix.com/about/privacy.

 

 

2. TYPE OF INFORMATION WE COLLECT:

 

We receive, collect and store any information you enter on our website or provide us in any other way. 

 

Some information such as your Internet Protocol (IP) address and/or browser and device characteristics-is collected automatically when you visit our services such as; login; e-mail address; password; computer and connection information and purchase history. 

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

 

We also collect personally identifiable information you provide us which may include: 

 

  • Title

  • Name

  • Email addresses 

  • Telephone numbers

  • Job titles

  • Usernames

  • Passwords

  • Communications

  • Contact preferences

  • Home or work address/mailing addresses

  • Gender

  • Billing information/payment details (including debit/credit card information) taken for classes, merchandise, instructor memberships

  • Billing addresses

  • Company name

  • Special requests

  • Comments

  • Feedback

  • Product reviews

  • Recommendations

  • Personal profiles-(for Instructors pages)

  • Image-(Instructors pages)

  • Marketing preferences (whether you opt-in or opt-out)

  • Marketing responses (where applicable)

  • Survey responses (where applicable)

  • And other similar information.

 

Shake, by Samantha may store personal data held visually in photographs or video clips or as sound recordings. 

 

Payment data: We may collect data necessary to process your payment if you make purchases, such as your debit/credit card number and the security code associated with your payment instrument.

 

Social media login data: We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter or another social media account. Any information collected that we collect from your social media account will depend on your social media accounts privacy settings. See point number 9 for more information).

 

Location data: We may collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access our services. We may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address) especially if you are an instructor who has your classes added to the map. This includes when you access our services using a mobile device. (See point number 8 for more information.)

 

Push notifications: We may request to send you push notifications regarding your account or certain features. If you wish to opt-out from these types of communications, you may turn them off in your device’s settings.

 

Information from other sources:

We may collect limited data from public databases, marketing partners, social media platforms and other outside sources.

 

Instructor areas:

Access to instructor areas is password protected and is not available to members of the public or other instructors. The C.E.O Samantha, has sole access to all of this data.

 

When an instructor discontinues their membership we may retain personal information after accounts have been deactivated, in case of resolving disputes and to protect our legitimate interests. (See point number 10 for more information.)

 

Children’s Privacy: We do not knowingly collect Personal Data from children under eighteen years of age (18). If you are under the age of eighteen (18), please do not submit any Personal Data through the sites. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Sites without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Data to us through the Sites, please email us at samantha@shakedancefitness.com and we will delete that information from our records. Likewise, if you become aware of any data we may have collected from children under the age of 18, please contact us at samantha@shakedancefitness.com.

  • All information you provide must be true, complete and accurate, and you must notify us of any changes to such personal information. Please see contact details at point number 14.

 

3. HOW/WHEN WE COLLECT INFORMATION:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

  1. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your title, name, address, email address, and payment card details.

 

  1. When you send us a message through a contact form we may collect information such as title, name, address, email address, comments, feedback. 

 

  1. When you subscribe to a newsletter/blog/use the chat forum we may collect information such as your title, name, address, email address.

 

  1. We may require your credit or debit card account information in order to:

 

  • Make class reservations

  • Make payments

  • Pay a deposit for our services

  • Purchase products from our store

  • Pre-order events/merchandise and to purchase gift vouchers

  • Book an event

 

  • If you register to become a Shake Instructor we will collect relevant personal data such as your name, address, email address, payment details in connection with your registration to complete the Shake Training. It is necessary to process your personal data in this way for the performance of a contract between you and Shake by Samantha.

 

  • When an Instructor completes the training package we will then collect relevant personal data such as your name, email address, payment details in connection with your membership where you will either choose to pay annually or monthly. Again it is necessary to process your personal data in this way for the performance of a contract between you and Shake by Samantha.

 

  • When you become a certified Shake Instructor we may use your personal data to communicate with you either by email, mail, SMS, phone or other electronic means. We may contact you in regards to the status of your certification, or transactional communications concerning your certification. We may also get in touch in relation to services you may purchase such as offers, promotions, instructor discounts, products, services, events and more.

 

4. WHAT WE DO AND HOW WE USE INFORMATION:

 

We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations and/or your consent. We require personal and non-personal information to understand your needs and provide you with a better service, and in particular for the following reasons;

 

  • Internal record keeping;

  • To provide and operate our services;

  • To facilitate account creation and log-on process;

  • To provide users and instructors with ongoing customer assistance and technical support;

  • To fulfil and manage orders, payments, returns, and exchanges made through our services;

  • We may use the relevant personal data to process and deliver orders, to notify you of the status of orders;

  • To notify you regarding your account;

  • To troubleshoot problems with your account;

  • To resolve a dispute;

  • To collect fees or monies owed;

  • To request feedback or poll your opinions through surveys, questionnaires-we may use your information to contact you about your use of our services;

  • We may use the information to improve our products and services;

  • To post testimonials-(Prior to posting a testimonial we will obtain your consent to use your name and the content of the testimonial. Please contact us to edit any testimonials.)

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;

  • From time to time, we may also use your information to contact you for market research purposes and for promotional communications. We may contact you by email, phone, or mail;

  • Deliver targeted advertising to you;

  • Process bookings;

  • Notify you of your bookings or purchases;

  • Pre-ordering;

  • Buying gift vouchers;

  • Payment deposits;

  • To process purchases;

  • Send you information relating to our products and services, including reservation confirmations and updates, receipts, technical notices, security alerts, and support and administrative messages;

  • Send notifications by email or SMS via our systems to confirm your booking details and to send a survey out after the event or purchase;

  • To enable user-user communications such as our chat forum;

  • To manage user accounts including instructors;

  • To respond to user inquiries/offer support to users and instructors;

  • To protect our services-we may use your information as part of our efforts to keep our services safe and secure (for fraud monitoring and prevention);

  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.

  • To respond to legal requests and prevent harm.

  • For other business purposes i.e data analysis, identifying usage trends, determine the effectiveness of our promotional campaigns and to evaluate and improve our service, products, marketing and your experience. We may use and store this information in aggregated and anonymised form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

 

For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

5. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

 

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

 

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose

  • Legitimate interest: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

  • Performance of a contract: We may use your information to fulfil the terms of our contract.

  • Legal obligations: We may disclose your information where we are legally required to so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or a legal process, such as in response to a court order or a subpoena.

  • Vital interests: We may disclose your information where we feel it is necessary to investigate, prevent, or take action regarding potential violations of our policies/suspected fraud/situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

  • Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to any other company.

  • Other users/instructor areas: When you share personal information, i.e instructors posting comments on our chat forum, contributions or other content to the services or otherwise interact with public areas of the services, personal information may be viewed by all users and may be publicly made available outside the services in perpetuity. If you interact with other users of our services and register for our services through a social network (such as Facebook) your contacts on the social network will see your name, profile, photo and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our services and view your profile.

  • Promotional information: We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish for this to happen.

 

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

 

We aim to protect your personal information through a system of organisational and technical security measures.

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

 

7. TRACKING SITE VISITS:

 

We may use cookies and other tracking technologies to collect and store your information.

 

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

 

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you, but Google do not grant us access to this. We consider Google to be a third-party data processor.

 

Google Analytics makes use of cookies, details of which can be found on Google’s developer guides. 

 

Disabling cookies on your internet browser will stop Goggle Analytics from tracking any part of your visit to pages within this website.

 

 

8. HOW WE USE COOKIES:

 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. On our shakedancefitness.com website we ask consent from our users to store/retrieve information on/from their computer or mobile device as soon as they access the site.

 

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

 

The Wix platform uses cookies for important reasons, such as:

 

  • To provide a great experience for visitors and customers.

  • To identify registered members (users who registered to the site).

  • To monitor and analyse the performance, operation and effectiveness of Wix's platform.

  • To ensure their platform is secure and safe to use. 

 

You can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our services. 

 

9. DO WE USE GOOGLE MAPS PLATFORM APIS?

 

Yes, we use Google Maps Platform APIs for the purpose of providing a better service.

 

This website or app uses Google Maps Platform APIs which are subject to Google’s Terms of Service. 

 

You may find the Google Maps Platform Terms of Service at:

 

https://cloud.google.com/maps-platform/terms/

 

To find more about Google’s Privacy Policy, please refer to: 

 

https://policies.google.com/privacy.

 

For the attention of Shake Instructors:

We use certain Google Maps Platform APIs to retrieve certain information when you make location-specific requests. This includes;

 

  • Instructors class locations;

  • Instructors class times;

  • Instructors class biography;

  • Instructors image.

 

Email links:

 

We do not exchange, sell, rent or give away your email address or any other details to other companies.

 

10. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

 

If you choose to register or log in to our services using a social media account, we may have access to certain information about you from your social media provider. It will often include your name, email address, friends list, profile picture as well as other information you choose to make public on such social media platform (this may vary depending on which platform is concerned).

 

We will use the information we receive only for the purposes that are described in this privacy note or that are otherwise made clear to you on the relevant services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you set your privacy preferences on their sites and apps.

 

11. HOW LONG DO WE KEEP YOUR INFORMATION?

 

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. No purpose of this notice will require us keeping your personal information longer than twenty four (24) months past the termination of your user’s account, this includes instructors.

 

We will either delete or anonymise such information when we have no ongoing legitimate business needs to process your personal information.

 

12. WHAT ARE YOUR PRIVACY RIGHTS?

 

In some regions, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time by logging into your account.

 

 

13. WITHDRAWING YOUR CONSENT:

 

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, or will it affect the processing of your personal information conduced in reliance on lawful processing grounds other than consent.

 

To withdraw your consent please email us at; samantha@shakedancefitness.com.

 

If you believe that any information we are holding on you is incorrect or incomplete, you can log in to your account settings and update your user account. Otherwise please email us at samantha@shakedancefitness.com as soon as possible. We will promptly correct any information found to be incorrect.

 

Opting out of email marketing:

 

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us at samantha@shakedancefitness.com. You will then be removed from the marketing list, however we may still communicate with you, for example, to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may access your account settings and update your preferences.

 

14. PRIVACY POLICY UPDATES:

 

We will update this notice as necessary to stay compliant with relevant laws. We reserve the right to modify this privacy policy at any time/from time to time, so we encourage you to review this privacy notice frequently to be informed of how we are protecting your information. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you either by prominently posting a notice of such changes or by sending you a notification, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

 

If you have any questions or comments about this notice, you may contact our Data Protection Officer (DPO), Samantha Boden, by email at samantha@shakedancefitness.com, by phone at 07598 430454 or by post to;

 

Shake, By Samantha

Eastview, Village Road,

Rhosesmor, Mold

CH7 6PJ